TERMS AND CONDITIONS FOR AUTHORIZED DEALERS
Prices are subject to change without prior notification
Stocking Dealers: Net 30 days
Non Stocking Dealers: Pre-Paid
All Custom Orders: Must be Pre-Paid
Late Charges: 1.0% per month late charge on past due invoices. If order is FFA, shipping charges will apply if payment is not received within terms. For credit card payments, please contact us, a processing fee may apply
FFA PROGRAM APPLIES TO AUTHORIZED DEALERS ONLY
FFA does not apply to ANY drop shipments.
FFA does not apply to custom orders.
$1800 when payment is received within terms - United States.
$2000 Freight pre-paid when payment is received in terms - Canada
This program only applies to shipments within the continental United States
Residential Drop ship and lift gate fees apply to all LTL freight items - No Minimum Order Fee
If your order is damaged during transit, please contact us immediately at (800) 798-0409 during normal business hours or email us at [email protected]. All damages must be reported within 24 hours of delivery. For defective or missing parts, Avenue Lighting must be notified within 14 days. Otherwise, costs of replacing the item, replacement parts and shipping are customerâ€™s responsibility. No exceptions are made. Damages incurred by natural disasters are not covered by Avenue Lighting.
WHEN SHIPPING WITH CUSTOMERS UPS/FEDEX ACCOUNT
In the case of a damaged replacement fixture, the customer must make a claim with UPS/FEDEX and contact Avenue Lighting within 24 hours of receiving the damaged delivery. Avenue Lighting will re-ship and re-invoice you for the replacement fixture. All claims must be made with UPS/FEDEX by the customer.
RETURN OF MERCHANDISE WITHIN 30 DAYS FROM PURCHASE ONLY
All returns must be in original packaging and not have been installed or altered.
- Avenue Lighting will not accept any return without a pre-authorized RGA number. An RGA number is not an authorization for credit. A credit memo will be issued within 14 business days after the product has been received and inspected.
- Avenue Lighting will only be responsible for the return freight of defective or miss-shipped merchandise. Returned items found not to be defective will be subject to a 25% restocking charge.
- Avenue Lighting is not responsible for labor charges for installation/re-installation of returned or replaced merchandise.
- All credit memos will expire 1 year from issue date.